Enterprise service transformation consolidates datacenters and deploys automation

Posted in data-center-design, data-center-services, datacenter, hp-hewlett-packard, service-delivery, transformation-project on June 2nd, 2010 by FrankM – Comments Off

HP initiates technology and organizational transformation to improve customer satisfaction and its internal operational efficiency. Data center will be consolidated and leverage more automation. …

… “This initiative is designed to enhance the client experience and better position Enterprise Services for growth. HP will consolidate Enterprise Services’ commercial data centers, management platforms, networks, tools and applications to create a more scalable, modernized and automated IT infrastructure that will better serve its clients’ needs. ” …

Via HP: Enterprise Services (Link).

Expanding service delivery centers: infrastructure performance management

Posted in data-center-services, ibm, servers, service-delivery on May 19th, 2010 by FrankM – Comments Off

IBM adds new service delivery center to its North American facilities. …

… “The new service delivery center will primarily support IBM’s U.S. strategic outsourcing clients, providing server systems operations, security services and end-user services, including maintenance and monitoring of computer hardware and software systems. The services utilize collaborative problem solving and defect prevention processes based on service management standards. Employees will manage the servers and storage systems that are critical for assuring optimal IT infrastructure performance for IBM’s clients. ” …

Via IBM: Service Delivery Center in Missouri.

Service Catalog for the Data Center

Posted in catalog, data-center-services, demo, newscale, service-catalog, services on February 1st, 2010 by FrankM – Comments Off

Newscale puts data center services into the perspective of a catalog.