Expanding service delivery centers: infrastructure performance management

IBM adds new service delivery center to its North American facilities. …

… “The new service delivery center will primarily support IBM’s U.S. strategic outsourcing clients, providing server systems operations, security services and end-user services, including maintenance and monitoring of computer hardware and software systems. The services utilize collaborative problem solving and defect prevention processes based on service management standards. Employees will manage the servers and storage systems that are critical for assuring optimal IT infrastructure performance for IBM’s clients. ” …

Via IBM: Service Delivery Center in Missouri.
   

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